Terms of Service

• Patient/User: Person booking appointment or using services.
• Clinic/Hospital/Provider: Healthcare facility or doctor registered on Dr Kashmir.
• Appointment: Booking request made through Dr Kashmir.
• Platform: Dr Kashmir App/Website.

To use our services, you must:

• Provide correct personal details (name, mobile number, age, etc.).
• Use your own verified mobile number.

• Appointment availability is subject to the clinic/hospital schedule.
• Booking confirmation statuses:
  • Instant: Confirmed immediately.
  • Pending: Subject to approval by the clinic/hospital.

• We do not accept any online payment.
• We don't ask for any online payment. If you received any message or call for online payment kindly ignore.

• Patients may cancel or reschedule appointments based on the specific provider's rules.
• Late cancellations may result in forfeiture of fees (no refund) or only a partial refund.

By using the platform, you agree:

• To arrive on time for your scheduled appointment.
• To behave respectfully with medical staff and other patients.
• Not to misuse the platform or provide false information.

We collect data to provide services such as appointment booking, reminders, and clinic discovery. We do not sell personal data illegally. Users agree to allow communication for service updates.

• Using abusive language or threats.
• Uploading fake reviews or false information.
• Attempting hacking, spamming, or scraping data.
• Using the platform for illegal activities.

Patients may post reviews based on experience. Dr Kashmir may remove reviews that are abusive, fake, misleading, or promotional.

All branding, design, app features, and content of Dr Kashmir belong to Dr Kashmir. No copying, reselling, or reuse is permitted without permission.

We may suspend or block accounts if fraud is detected, misuse occurs, policies are violated, or legal compliance requires it.

• Dr Kashmir is not liable for medical negligence or wrong treatment by providers.
• We are not liable for loss due to appointment delay/cancellation.
• We are not liable for any direct/indirect damages beyond platform control.

We may update these Terms anytime. Continued use means you accept the updated Terms.

These Terms are governed by laws applicable in India / Jammu & Kashmir. Disputes will be subject to jurisdiction of local courts.